FAQs

How do I return my order?

You can return the order by following the simple process: 1.Email/Call us 2. Provide us the details 3. Fill out the form 4. Wait for the response 5. You will be contacted.

 

How long does order processing take?

While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5 working days.

What is the warranty policy?

Warranty policy varies from vendor to vendor and product to product. Theraheeminternational.com does not offer warranty claims directly. Warranty claims are processed directly through the vendor at their respective service centre.

Not all products come with a warranty. If the products are available with a warranty then it will be clearly mentioned in the product specification or description.

IF ITEM IS SHIPPED ABROAD, WHO PAYS THE CUSTOMS DUTIES?

We will not be held responsible or accountable for any taxes, duties, tariffs assessed by the customs office. These charges are separate from your shipping charge, and you will be billed directly from them.