At The raheem International, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make your experience as seamless as possible.

1. Returns Eligibility:
– Items must be returned within 30 days of the delivery date.
– The item must be unused, undamaged, and in its original packaging.
– Personalized or customized items cannot be returned unless they are defective or damaged upon arrival.

2. Return Process:
– Contact our customer service team at [customer.service@theraheeminternational.com](mailto:customer.service@theraheeminternational.com) to initiate the return process. Please provide your order number and the reason for the return.
– Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the item.
– Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
– Clearly mark the RMA number on the outside of the package.
– Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect.

3. Refund Process:
– Once we receive the returned item and verify its condition, we will process your refund.
– Refunds will be issued to the original payment method used for the purchase.
– Please allow 3-5 business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.

4. Exchanges:
– If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.

5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately upon receipt.
– We will arrange for a replacement or refund, depending on your preference, and cover any return shipping costs incurred.

6. Non-Returnable Items:
– Certain items, such as gift cards, downloadable software, and clearance items, are not eligible for return unless they are defective or damaged upon arrival.

7. Final Sale Items:
– Items marked as “Final Sale” are not eligible for return or exchange unless they are defective or damaged upon arrival.

8. International Returns:
– International customers are responsible for any applicable duties, taxes, or fees associated with returning items to us.

9. Policy Changes:
– Theraheem International reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. Your satisfaction is our top priority.